Refund policy

Absolutely. Since Creo Mod sells custom-made natural stone pieces, I’d make the policy very clear that all sales are final and non-refundable, while still giving customers a clear path to contact you if there is a problem with an item.

Creo Mod — Zero Returns & Refund Policy

Effective Date: October 2, 2026

At Creo Mod, each piece is made to order and crafted specifically for the customer. Because our products are custom-made using natural stone and may be uniquely fabricated, finished, or sized for each order, all sales are final.

No Returns or Refunds

Creo Mod does not accept returns, exchanges, cancellations, or refunds once an order has been placed.

Due to the custom nature of our products, we are unable to accept items back for a refund simply because a customer has changed their mind, ordered the wrong size, selected a different finish, or no longer wishes to receive the item.

Natural Stone Variation

Natural stone is a unique material. Variations in color, veining, pattern, texture, movement, and mineral composition are natural characteristics of stone and are not considered defects.

Each piece will have its own individual appearance, which is part of the character and beauty of natural stone. Product images are intended to provide a general representation, and the finished piece may vary from photographs shown online.

Damaged or Incorrect Items

We carefully inspect and package each order before it leaves our facility. If your order arrives damaged, defective, or materially different from what was ordered, please contact us at info@creomod.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging
• Any other information that may help us evaluate the issue

We will review the situation and, where appropriate, work with you on a suitable resolution.

Customer Satisfaction

While all Creo Mod purchases are final, we want you to be happy with your piece. If you are displeased with your order or believe there is an issue with the product, please contact us at info@creomod.com. Our team will review your concerns and determine whether a resolution is appropriate.

Please note that contacting us does not guarantee a refund, return, exchange, replacement, or other form of compensation.

Order Cancellations

Because our products may enter the custom fabrication process shortly after an order is placed, orders cannot be cancelled once production has begun.

If you need to request a cancellation, contact info@creomod.com as soon as possible after placing your order. Cancellation requests are reviewed on a case-by-case basis and are not guaranteed.

Questions

If you have questions about an item, its dimensions, materials, finish, or customization before placing your order, we encourage you to contact us before purchasing.

Email: info@creomod.com

By placing an order with Creo Mod, you acknowledge and agree to this Zero Returns & Refund Policy.